1. Scope

This policy applies to BookaNexo SaaS subscriptions purchased for gaming center management. Reservations, tournament entries, food orders, rentals, or other services sold by individual gaming centers may be governed by that center's own terms.

2. Subscription cancellation

You may cancel your BookaNexo subscription at any time from your billing settings or by contacting support. Cancellation stops future renewals. Unless required otherwise by law, access continues until the end of the current paid billing period.

3. Refunds

Refund requests are reviewed case by case. We may approve refunds for duplicate charges, incorrect billing, unresolved platform access issues, or where required by applicable consumer protection law.

We do not normally provide prorated refunds for unused time in a billing period after a subscription has been used, unless required by law.

4. How to request help

Contact support@bookanexo.com with your account email, workspace or center name, invoice or transaction reference, and a short explanation of the issue.

5. Changes to this policy

We may update this policy as BookaNexo changes. The latest version will always be available on this page.